FDC Utilities, Inc. and its subsidiaries (collectively, the “Company“), are committed to protecting and securing your personal information in accordance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and issuances of the National Privacy Commission (NPC).

This Privacy Notice explains how we collect, use, share, and protect the personal data you provide when dealing with us or using our website.

What Data We Collect

We collect personal data only with your consent or as allowed by law. This includes, but is not limited to:

Identity Information: Name

Contact Details: Email Address

Why We Process Your Data

We process your information for legitimate purposes, including:

Customer Support: Responding to queries, requests, or complaints.

Sharing and Disclosure

We maintain strict confidentiality over your data. No personal data is shared with third parties.

Security and Retention

We implement organizational, physical, and technical security measures to protect your data from unauthorized access or unlawful processing, in adherence with company guidelines and the Data Privacy Act of 2012.

Your Rights as a Data Subject

Under the DPA, you have the following rights:

Right to be Informed: To be provided with clear, transparent information on how the Company processes personal data.

Right to Object: To refuse the collection and processing of personal data.

Right to Access: To obtain a copy of personal data that is being processed.

Right to Rectification: To request correction to inaccurate or incomplete information.

Right to Erasure or Blocking: To request the deletion of personal data if proven to be incomplete, incorrect, unlawfully obtained or is processed for an unauthorized purpose.

Right to Indemnified for Damages: To claim for monetary compensation for any harm or losses incurred due to company’s unlawful processing.

Right to Lodge a Complaint: To file a complaint with the NPC if they believe that their personal data has been unlawfully processed, or that any of their data privacy rights have been violated.

Contact Our Data Protection Officer

To exercise your rights or for any privacy concerns, you may contact our Data Protection Officer (DPO):

Address: 29/F PBCom Tower, 6795 Ayala Avenue corner V.A. Rufino Street, Salcedo Village, Makati City.

Telephone: 02 8575 1651.

Email: dpo.fdcui@fdcutilities.com.

The Company may update this notice annually. Please check this page regularly for the latest version.

By using our website, you are subject to our Terms and Conditions. Click here for more information.